Services

You can expect the following services from us:

  • SaaS

  • Mid office: OTAP on AKS
  • Back office: OTA on Azure, P @ Intermax or Azure
  • Value based pricing

  • Performance

  • Customizable SLA and support procedures (RTO/RPO)
  • Scalable platform
  • Real time 24/7 processing
  • Proven technology, daily we support portfolio’s up to 2 million policies

  • Compliance

  • ISAE 3402 Type II certified based on ISO27001/PCI
  • Accountant: PWC
  • External compliance officer: Fortigi
  • Right to audit, GDPR/AVG by design
  • Extensive logging
  • Geo-redundancy (NL/EU based), robust and frequently tested backup/restore procedures

  • Contract

  • Transparent contracts
  • External IT legal officer: Legalz
  • Escrow, continuity and retransition agreements
  • Professional liability and Cyber insurance
  • Dutch Authorities compliant contracts and DPA (data processing agreement)

  • Run / Support

  • Robust functional, incident and problem support (2nd line)
  • Verne customer portal powered by Zendesk
  • Functional support by experienced specialists
  • Proactive monitoring
  • Documentation and knowledge sharing in online wiki’s
  • Monthly SLA/performance reporting

  • Change

  • Full OTAP support
  • Automated testing (Ranorex, Azure DevOps services, proprietary CI/CD pipelines)
  • Manual testing by customers
  • Mid office: continuous integration and deployment
  • Back office: minor (flexible) and 3 major releases per year
  • Experienced project organization and implementation partners (ITDS/ASG)
  • Proven implementation approach

  • Security

  • A.I. based security monitoring (Twistlock / MS Azure ATP)
  • Secure datacenters (Intermax managed hosting and Azure)
  • DDOS protection services
  • White box penetration testing approach